Privacy Policy

General

At Will and Estate Lawyers Australia, we are committed to protecting your privacy. We use the information we collect about you to maximise the services that we provide to you. Will and Estate Lawyers Australia respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles pursuant to the Privacy Act 1988 (Cth) and the General Data Protection Regulation (EU) 2016/679.

Will and Estate Lawyers Australia, "we", "our" and "us" refers to Will and Estate Lawyers Australia. We offer a wide range of legal services. We refer to these products, together with our other services and website as "Services" in this policy.

Please read our Privacy Policy below carefully.

How We Collect and Use Your Personal Information

Collection of Your Personal Information

We collect information about you when you provide it to us, when you use our Services, and when other sources provide it to us, as further described below.

The term "Personal Information" in this privacy policy means any information from which your identity is apparent or can be reasonably ascertained.

We receive and store information you enter on our website or give us in any other way from time to time. You may provide basic contact information such as your name, phone number, address, and email address to enable us to send information or process our services for your needs and we may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with Will and Estate Lawyers Australia customer support or queries.

We respect the privacy of our online visitors. We may collect information on or through this website that can personally identify you. For example, we collect personally identifiable information which you volunteer to us to respond to visitor questions and comments about us and our products and services, and to mail e-newsletters ("Personal Data").

When visitors come to our site, third parties (such as Google, Yahoo & AdRoll) may place cookies on your browsers for targeted advertising purposes.

A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Use of Personal Information

If you contact us we will collect the email address you nominate and any other identifying information you provide, such as a name or phone number.

We use your personal information in a number of ways including:

• To provide our Services and personalise your experience. We use information about you to provide the Services to you, including to process transactions with you and provide customer support.
• For research and development – we may use your personal information to assist us in making our Services smarter, faster, secure, integrated and useful to you.
• To communicate with you about the Services.
• Customer support – we may use your information to resolve any issues you may encounter, to respond to your requests for assistance and to improve the Services.
• For safety and security – we may use information about you and your Service to verify accounts, activity, to monitor suspicious or fraudulent activity and to identify violations of Service Policies.
• To protect our legitimate business interests and legal rights – where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others.

You may change your details at any time by advising us in writing via email.

Direct Marketing

We may use personal information collected from you for the purpose of providing you with direct marketing material and information. This will only apply if you have registered or subscribed to such publications by entering your details with us. However if you wish to cease receiving any such information you may let us know either by email or mail and your request will be actioned as soon as possible.

Third Party Service Providers

We use Google and/or other third-party service providers to serve ads on our behalf across the Internet and sometimes on this website. They may collect anonymous information about your visits to our website (not including your name, address, email address or telephone number), and your interaction with our products and services.

Legal Bases for Processing (for EEA Users)

If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable EU laws. This means we collect and use your information only where:

• We need it to provide you the Services, including to operate the Services, provide customer support and personalised features and to protect the safety and security of the Services.
• It satisfies a legitimate interest (which is not overridden by your data protection interests).
• You give us consent to do so for a specific purpose.
• We need to process your data to comply with a legal obligation.

Storage and Security

How We Store and Secure Information That We Collect

All information Will and Estate Lawyers Australia receives from its customers is stored via our Customer Relationship Manager. All of the customer data Will and Estate Lawyers Australia collects is secured against unauthorised use or access and password protected. Credit card information is not stored by us on our servers.

How Long We Keep Information

How long we keep information we collect about you depends on the type of information. After such time, we will either delete or anonymise your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.

Account information: We may retain your account information for a minimum of seven (7) years from the later of the date on which the information was received or the file was opened.

Marketing information: If you have elected to receive marketing emails from us, we retain information about your marketing preferences for a reasonable period of time.

Disclosure of Your Information

Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect Will and Estate Lawyers Australia copyright, trademarks and other legal rights.

We will not sell or rent any personally identifiable information about you to any third party.

Sharing with Third Parties

We may share information with third parties that help us operate, provide, improve, integrate, customise, support and market our Services.

Service Providers: We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis and other services for us.

Links to Third Party Sites: The Services may include links to other websites owned and operated by third parties, which are not under our control. We are not responsible for the privacy practices of such other websites.

Compliance with Enforcement Requests and Applicable Laws: In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request.

How We Transfer Information We Collect Internationally

We collect information globally and primarily store that information in Australia and New Zealand. For the purpose of providing the Services to you, we may transfer, process and store your information outside of your country of residence. Whenever we transfer your information, we take steps to protect it.

How to Access and Control Your Information

You have certain choices available to you when it comes to your information. In certain circumstances, you have the right to:

• Request a copy of your information
• Update or amend your information where it is incorrect or incomplete
• Object to our use of your information (including for marketing purposes)
• Request the deletion or restriction of your information
• Request your information in a structured, electronic format (data portability)

Data Portability

Data portability is the ability to obtain some of your information in a format you can move from one service provider to another. Should you request it, we will provide you with an electronic file of your basic account information.

Change in Privacy Policy

As we plan to ensure our Privacy Policy remains current, this policy is subject to change. We may modify this policy at any time, and all modifications will be effective immediately upon our posting of the modifications on this website.

How We Deal with Complaints and Requests

You may request access to Personal Information about you that we hold and you may ask us to correct your Personal Information if you find that it is not accurate, up-to-date or complete. You may also make a complaint about our handling of your Personal Information. These services are free of charge.

We undertake to respond within 30 days. If the request or complaint will take longer to resolve, we will provide you with a date by which we expect to respond.

This Privacy Policy was last updated on 18 May 2020.